JOHN TSCHOHL

Customer Service strategist and best-selling author

18 october 2019
Business hall
14:05 - 15:05

The customer experience

19 october 2019
Business hall
17:30 - 18:10

Ecommerce Trends Panel Discussion

Called the “Guru of customer service” by USA today, Times and Entrepreneur magazine, John Tschohl is a internationally recognized service strategist and President of service quality institute, the global leader in Customer service.
For the last 34 years he has solely focused on helping organizations drive a service culture and create a customer experience through his technology built on practicality, simplicity and common sense.
With his credibility and focus on empowerment and the power of the social media he has the ability to emotionally communicate the power of the service strategy from Top executives to the total workforce.
Tschohl is dynamic, hard hitting, and inspirational. He will create an emotional Buy-in using measurable data that CEO’s respond to.
His books are recognized and highly esteemed by Senior executives as the most powerful must-reads in Customer Service.
John’s message is based on common sense built around his 44 years in speaking, designing training programs and developing a high performance workforce.
He is featured on major television shows from Good Morning America, CNBC and PBS to USA Today’s cover story, newspapers, radio stations, and magazines from almost every corner of the world. John’s technology and books are translated in 11 languages, represented in over 45 countries, and 90 percent of Service Quality Institute’s business is international.

Shed Simove

Entrepreneur and must-see keynote motivational speaker, CREATIVITY, INNOVATION, SALES & GUERRILLA MARKETING

18 october 2019
Business hall
16:10 - 17:10

Unlocking Your Creativity: 3 Ways To Have Amazing Ideas

18 october 2019
Business hall
17:20 - 17:50

Digital Marketing trends Panel Discussion

Shed Simove is an entrepreneur, author and keynote speaker. His core areas of expertise are creativity, innovation, guerrilla marketing and generating ideas which lead to increased sales and opportunities. Following a degree in Experimental Psychology at Balliol College, Oxford, and two years working in Disney World, Shed worked in TV Production, heading up programmes including The Big Breakfast and Big Brother. He then went on to forge a highly innovative merchandising empire – creating conceptual gifts, executive toys, best-selling adult sweets, books, greetings cards, and even his own currency. To date, Shed has sold over 1.5 million novelty gifts worldwide and has won Gift Of The Year twice. He is also the creator of Deets - an innovative app (and official sponsor of this conference), that allows people to swap and import their contact details, eliminating the need for business cards!
Shed performs highly memorable, entertaining, instructive and inspiring talks that showcase his business insights, methods for sales growth, tips for creative thinking and his amazing adventures. He uses his own entrepreneurial journeys to deliver concrete techniques that give any company, organisation or audience practical methods for creative thinking and ways to come up with new ideas, and his talks help people to think differently in order to obtain huge success.

Lukasz Zelezny

Top 10 UK social media influencer. UK search awards judge and SEO Expert. Head of organic acquisition at uSwitch.com

19 october 2019
Business hall
16:30 - 17:00

SEO Tactics to Implement tonight

19 october 2019
Business hall
17:30 - 18:10

Ecommerce Trends Panel Discussion

Lukasz Zelezny, top 10 UK social media influencer, UK search awards judge and former director of organic performance at ZPG. Previously leading his team he is responsible for the uSwitch.com, Zoopla.co.uk and PrimeLocation organic visibility, conversion rate, traffic and engagement. Lukasz is a hands-on person; he spends lots of his time keeping up to date with the changes in the technology of online marketing. Lukasz started his career in 2005 and has since been responsible for the organic performance of a number of companies including HomeAway, Thomson Reuters, The Digital Property Group and Fleetway Travel.

He is a graduate from the Silesian University of Technology with a BA in Marketing.

He travels up to 75,000 km a year speaking at many SEO and social media conferences including ClickZ Shanghai China, ClickZ Jakarta Indonesia, SiMGA Malta, SES London in the United Kingdom as well as conferences held in Europe; Marketing Festival in Brno, Brighton SEO in Brighton, UnGagged in London. Every year he is actively participating in 10 to 20 events as an SEO/Social Media keynote speaker. Additionally, he organizes workshops and meetups where he is sharing tips around SEO, Social Media and Analytics.

Gina London

CEO of Language of Leadership Ltd. and former CNN anchor.

18 october 2019
Business hall
09:30 - 10:20

Communicating with Impact: Changing your Communication Feedback Loops to Transform your Life

18 october 2019
Business hall
17:20 - 17:50

Digital Marketing trends Panel Discussion

She has worked and lived in dozens of countries across six continents and she is proud that her speaking, training and coaching transform and positively influence lives. An Emmy-winning former CNN correspondent and anchor, Gina brings her passion for people and helping leaders tell their stories better to whatever event she is privileged to be a part of. She is an internationally recognized high energy speaker, facilitator and premier strategic communications expert based in Ireland.

Alexander Lozhechkin

Senior Manager, Solutions Architecture, Amazon Web Services, Central & Eastern Europe

18 october 2019
Business hall
13:30 - 14:00

Amazon`s Culture of Innovation

Alexander Lozhechkin leads the Solutions Architects team across 30+ countries of Central & Eastern Europe (CEE) at Amazon Web Services (AWS). Solution Architects at AWS help customers to get the most of cloud technologies. This team works across various customer segments, from startups and cloud native companies to large enterprises. Solution Architects also focus a lot on building technical communities around cloud.
Before joining AWS, Alexander lead a Developer Experience team in Central & Eastern Europe at Microsoft. Before joining Microsoft in 2004, he was leading a software development in a startup.
Alexander is passionate about the opportunities for individuals and organizations that building software on cloud platform presents. Many of his team activities are to stimulate local software economies in both emerging and developed countries in our region by helping CEE companies to succeed globally.

FLAVIU (AVI) CICIREAN

Entrepreneur, Creator Director, Branding Expert, BRAND MINDS & BRAND EMOTION

19 october 2019
Business hall
15:10 - 15:40

Digitalization of Businesses

As an entrepreneur, Flaviu Cicirean has founded two companies that are considered landmark in both Romanian and Eastern European business environment. We’re talking about BRAND EMOTION and BRAND MINDS.

The first one develops and curates the sound identity for some of the biggest brands in Romania (BMW, Mini, Hornbach, Baneasa Shopping City, Radio 21, VibeFM, Antena1, RadioZU, ZU TV), with over 20,000 advertisements created since the year it was founded/

BRAND MINDS is an authentic source of inspiration for people who want to start building something of their own and create a better world in the meantime.

The company is the leading player in the business events industry for Romania and Central Eastern Europe as well. In 2017’s Fall, they broke into the asian market too, by organising the first event in Singapore: BRAND MINDS ASIA. All of these built on the overall vision that Avi has shaped for BRAND MINDS since the beginning.

DRAYTON BIRD

Top Marketing expert, known as the "father of the direct marketing"

18 october 2019
Business hall
17:20 - 17:50

Digital Marketing trends Panel Discussion

19 october 2019
Business hall
09:30 - 10:20

Those who fail to learn from history are doomed to repeat it.

In 2003, The Chartered Institute of Marketing named Drayton Bird one of the 50 people in the world who have shaped today`s marketing. David Ogilvy said he “knows more about direct marketing than anyone in the world”. Former Worldwide Vice Chairman and Creative Director of the agency now Ogilvy One he has had 60 years’ experience in 55 countries. He has worked for some of the world’s biggest brands including Audi, Bentley, British Airways, Cisco, Deutsche Post, Ford, IBM, McKinsey, Mercedes, Microsoft, Nestle, Philips, P & G, Toyota, Unilever, Visa and Volkswagen. As a writer, Drayton has helped sell a variety of products – from Airbus aircraft to the Peppa Pig animation. He has written 6 books, out in 17 languages, one “Commonsense Direct and Digital Marketing” has been a bestseller since 1982. David Ogilvy also said his speeches are “Instructive and hilariously funny.”

MARIYA GABRIEL

European Commissioner for Digital Economy and Society

18 october 2019
Business hall
09:00 - 09:20

Opening and Welcome Address

Mariya Gabriel is the European Commissioner for Digital Economy and Society since July 2017. The overall objective of her overarching portfolio aims at the full realization of the Digital Single Market. Her strategic vision has consistently placed European citizens at the center of the policies, helping them acquire digital skills to succeed in the digital transformation process. She has focused her efforts on putting forward an ambitious digital programme in the context of the next MFF, investing in HPC, AI, cyber security, but also the creative, audio-visual industries and media, bringing benefits to all European citizens. She has extensively engaged with external EU partners to enhance digital cooperation, in particular with the Western Balkans and the Mediterranean region.
Mariya Gabriel served as Member of the European Parliament from 2009 to July 2017. Being the EPP Group Vice-President, she tackled issues related to EU enlargement, Mediterranean region, Middle East and Africa and focused on priorities, e.g. security, migration, women issues. Mariya Gabriel also has considerable achievements in the area of the EU visa policy - she is the EP rapporteur on 1/3 of all EU visa liberalisation agreements.
She was awarded twice the prestigious prize "MEP of the year" - in 2016 for the Development category, and in 2013 for the Gender equality category. She is the 2018 winner of the prize "Tecnovisionarie" awarding excellence in research, technology, innovation, and business. In 2017 she was honored with the Royal Spanish Order of Civil Merit for her contribution to the foreign relations of the country and 2016 - with the Columbian Order of San Carlos for merits to the country in international relations and diplomacy.

Dale Howarth

Business Mentor, Professional Speaker & Writer delivering ‘Practical Lessons for Better Business’

18 october 2019
Business hall
10:35 - 11:05

From good, to great.

18 october 2019
Business hall
17:20 - 17:50

Digital Marketing trends Panel Discussion

For over 20 years he has mentored leaders and teams from new start businesses to some of today’s most successful SME’s. From new start businesses, entrepreneurial spirits and SME’s to well-known corporate clients, across a broad range of industries and sectors. He is an officer and board member to several companies.

Louise McDonnell

Social Media Speaker, Facebook Author, Trainer & Coach

19 october 2019
Business hall
14:35 - 15:05

Facebook marketing

19 october 2019
Business hall
17:30 - 18:10

Ecommerce Trends Panel Discussion

Louise has been working with SMEs and business startups for 20 years now. She has helped over 8000 businesses use social media as a marketing tool. She knows and understands the issues small businesses and startups face. As the Author of Facebook Marketing: The Essential Guide for Businesses and Community Groups Louise has international credibility. She is an excellent, engaging speaker.

She has been voted one of the top worldwide 50 Facebook Marketing Bloggers by Feedspot and Springboard.com listed her as one of the top 108 digital marketing experts worth following. BloggerLocal listed hee as one of the top 10 worldwide Facebook experts and more recently Designwizard listed her number 16 on a list of Ireland`s top 50 marketers.

Louise has been working in the area of Digital Marketing since 2009 and has trained and coached in excess of 8000 people. She has been a keynote speaker at the Social Media Summit Ireland, The Digital West Summit, The Wedding Band Association Annual Conference, the Women Inspire Conference Galway and Irish Wedding Association Conference.

She works with Irish Government Agencies including Failte Ireland, Enterprise Ireland and Local Enterprise Offices in Mayo, Sligo, Leitrim, Donegal and Roscommon. She also provides corporate training to businesses all over Ireland and online coaching to business owners all over the world.

Jordi Gili

Social Selling author, speaker, trainer.

19 october 2019
Business hall
10:35 - 11:05

Digital Leaders of the future

The company that he currently works for as a Country Managing Director and Chief Product Officer (Execus) helps B2B sales teams design and execute their strategies to develop more business using social networks.

Throughout Europe, Latin America and Asia they help with Social Selling Consulting and Training, Linkedin presence and Marketing campaigns outsourcing and Sales systems integration.

He is really interested in the evolution that Social Selling is continuously experiencing in Professional Social networks and new tools have radically changed the traditional establishment.

He considers that today we are living the third revolution in Selling in modern history. Now we have the tools to connect and target a single person within our universe. And every sales professional and organization should be using these tools to boost sales.

Partner at Social Health, the Revolution of Social in Health Care

Senior Start-up Advisor at Lead To Win.

Valentin Kuntorov

Director Marketplace in eMAG Bulgaria

19 october 2019
Business hall
14:00 - 14:30

Introducing a working model with a focus on marketplace and the benefits to customers and merchants. Trends and Top Product Categories.

19 october 2019
Business hall
17:30 - 18:10

Ecommerce Trends Panel Discussion

Valentin Kuntorov is the Director Marketplace in eMAG Bulgaria which is the biggest online shop in Easter Europe. He manages the sales and operations of more than 3000 companies selling in the eMAG platform. He is responsible for the planning and execution of strategic actions within the company. He offers tech support and educates local businesses of digital culture and the benefits of Marketplace. Before eMAG, Valentin was the Director Strategic Partnerships, residential sales division. He managed all sales channels, planned and executed different campaigns for cross and up sale and retention for specific group of customers. Valentin is a true leader because he motivates his team. He can give you great insights on how to be successful in e-commerce.

Javier Ortiz-Sanchez

CEO & Cofounder of Sextaplanta

19 october 2019
Business hall
11:40 - 12:10

Digital Strategy for Small Independent Hotel

He has seen the travel industry from many points of view throughout his professional career. He has played roles in tour operators and online travel agents. He has also worked for the public sector as Area Manager for the G2B Department at the Innovation Area of the Andalusia Tourist Board. He took part in the launch of the Fuerte Hoteles start-up, ResponsibleHotels.travel where he was responsible for the development of the online platform as well as the marketing plan.

Javier also played a major role in the Account Management Team at Booking.com in Andalusia. He currently collaborates with the University of Málaga and runs the web project, Habitacion61.com.

Currently he also leads a team of experienced professionals in Sextaplanta aimed to work closely with hotels and other travel companies to enter the digital era.

Specialties: Revenue Management, E-Commerce, Hotel representation, revenue management & yield management. Sales, pricing & negociation techniques. E-Marketing, Social Media Marketing & ORM. Team building, group meetings & people management. Work forecast & deadlines.

Michael Roberts

Lead Solution Engineer @ Salesforce

19 october 2019
Business hall
11:10 - 11:40

7 Ways Artificial Intelligence is transforming Marketing

19 october 2019
Business hall
17:30 - 18:10

Ecommerce Trends Panel Discussion

Michael started his career as a digital marketer and quickly became a thought leader on B2B Marketing trends in Australia. He is passionate thinking about how data and artificial intelligence is helping brands to deliver more personalised messages across every channel. He is an energetic communicator, speaking at Salesforce World Tour, Dreamforce and the B2B Marketing Leadership Forum in Australia. Michael is also passionate about #EqualityForAll, founding Salesforce`s interfaith group, Faithforce globally.

Ivan Brezak Brkan

CEO of Netokracija | Employer branding, content marketing and tech community consultant, writer and speaker

19 october 2019
Business hall
16:10 - 16:30

The War on Digital Talent

Ivan is the founder and editor of Netokracija who started his tech-journalistic career writing for TechCrunch and various Croatian tech/business magazines but also advising companies like Microsoft and Kolektiva on their internet presence. Forbes has called him “The internet aristocrat” in its special “Generation 2013” issue. Ivan has also been a startup mentor and advisor at Hubraum, Seedcamp, Eleven, Shift Split, How to Web and others, as well as being the director of Netokracija’s own RockPaperStartups and OMGcommerce conferences. As a speaker, Ivan has talked in front of audiences of 500+ people; at both tech and business conferences. Ivan is a member of the new media commission of the Croatian Olympic Committee.

Georgi Malchev

Managing partner at digital marketing agency "Xplora"

18 october 2019
Business hall
17:20 - 17:50

Digital Marketing trends Panel Discussion

Georgi Malchev is a Managing Partner at the Digital Marketing agency Xplora.bg. He has significant business and marketing experience - as a Board Member, Chief Operating Officer, Business Development Director for large holdings and companies. Has experience as a Management Consultant and is certified in Operations Management.
Georgi is a Partner and Mentor at Startup companies. Until recently, he was Head of Mtel's Digital Marketing, and before that was a key factor in the growth of a large digital agency. He teaches marketing, communications and advertising at New Bulgarian University. George is often a member of the Digital Marketing Awards jury, as well as a Moderator and Panelist on Management, Marketing and Advertising forums. Georgi was elected a member of the Board of Directors of IAB Bulgaria for 2016, and was re-elected in 2017.

Martin Popov

General Manager of Digital Agency "Interactive Share"

18 october 2019
Business hall
17:20 - 17:50

Digital Marketing trends Panel Discussion

Martin Popov is the Managing Partner and Client Service Director of the Digital agency "Interactive Share". He has 15 years of experience in Digital Marketing and Advertising and is one of the Leading Digital Marketing Experts in Bulgaria. For over 9 years his company has been one of the Leading Digital agencies in Bulgaria.
The agency's focus and strength lies in delivering large-scale, integrated digital campaigns to increase the revenue of its partners. Over the years, Martin has participated and organized dozens of conferences and seminars on Digital Marketing and Advertising, has been a jury of numerous competitions and a guest of honor in television business broadcasts.
Martin is One of the Top Internet Marketing Consultants. Many big companies and small&medium business seeking his strategic advice - how to plan and execute effective Digital Advertising campaigns. For many years Martin was a member of the board of IAB Bulgaria, where he actively helps the development of the Digital industry in Bulgaria.

Yoram Kraus

Founder & CEO at "Infibond" LTD

18 october 2019
Business hall
15:45 - 16:05

AI tools, enabling machines to process and react to human emotions

"Infibond" LTD is ushering in next generation understanding of the user and redefining how consumers interact with brands.

INFI's teams of clinical psychology experts and AI innovators devised an innovative method of translating proven psychological theories of human behaviour into sophisticated analysis algorithms using ML.

INFI's technology offers unprecedented insights into the emotions, traits and motivators of individuals that can be leveraged to identify relevant audiences and target hyper-personalized, timely and tailored messages with unparalleled accuracy.

INFI is going to change everything we know about man-machine relationship.

Dr. Erol User

Multi-Award-winning entrepreneur, veteran businessman, philanthropist, business/financial coach and educator

18 october 2019
Business hall
15:05 - 15:25

Blockchain too the space and back

Erol User is one of Turkish’s pioneering game changers in the business world. Born in Istanbul, in 1960, User brings over 30 years’ experience in a wide range of industries and sectors. As a distinguished entrepreneur, and Blockchain Analyst, he brings a proven track record and demonstrated excellence to transform digital services in the fields of Investment Banking, Energy, Blockchain, Cryptocurrency, Mergers, Acquisitions, Privatizations and IT.
Mr. User is currently the President and CEO of User Corporation, - a world-leading investment banking company, offering advisory services both to Turkish and International companies. He is a graduate of Economic Sciences with double majors in Business Administration and Finance from Istanbul University. As someone who loves to broaden his knowledge of study, Mr. User holds an MBA degree from Harvard Business School, a postgraduate degree in International Leadership from Sophia University, Japan, an MSc degree in Renewable Energy from Vienna Technical University. He has also obtained a postgraduate degree in Blockchain Strategy from Oxford Said Business School and in Cryptocurrency and Disruption from the London School of Economics (LSE),in Blockchain Technologies from MIT Sloan School.
He is a visionary leader, with strong entrepreneur background; adept with the knowledge of organizational development, through visioning, strategic planning, evaluation, monitoring, and trusted advisory support. Mr. User is also the Founder, President and Board Member of many organizations or associations to include: JCI Turkey, Worldwatch Institute Europe, TUGIAD, DEIK, TESEV, TEMA, Conference Board, Club Of Rome, Club of Budapest, European Business Roundtable, R. Kennedy Human Rights Foundation Leadership Global Compact, Abraham’s Path, Mahatma Gandhi Arise India, The Aladdin Project and Kids parliament. As someone who loves giving back to his community, User is passionate about supporting many philanthropic initiatives. Seeking to impact his passion to many, he has written many books on Economy, Energy, and Blockchain.

Lubomir Rusanov

Founder and CEO of SuperHosting.BG

19 october 2019
Business hall
17:10 - 17:30

Lubomir Rusanov - SuperHosting

Many years of experience in the IT field of various management and executive positions in Bulgarian and international software companies.
At SuperHosting.BG, he is responsible for strategic planning and relationships with key clients and partners.
In 2005, together with Methodi Drenovski, he founded SuperHosting.BG.

Metodi Drenovski

Founder and CEO of SuperHosting.BG

19 october 2019
Business hall
17:30 - 18:10

Ecommerce Trends Panel Discussion

Metodi Drenovski is the founder and manager of SuperHosting.BG.
His professional career in information technology began more than 22 years ago.
He has worked on major Bulgarian and international projects to improve the efficiency and optimization of e-commerce sites and B2B solutions.
In 2005, together with Lubomir Rusanov, he founded SuperHosting.BG.

Oana Buzatu

Spokesperson of Cluj-Napoca City Hall

18 october 2019
Business hall
11:10 - 12:00

Expand your business in Romania - Discover Cluj Napoca

Oana works in institutional communication, for the last 10 years she has been the Spokeperson of the Municipality of Cluj-Napoca and the Chief Service of the Citizen Information Centre of the institution, in charge with the local administration’s interaction with the citizens. From this position she has been involved in most of the municipality’s processes of becoming more friendly and participative for the citizens, enhancing transparency and also better understanding and updating the needs of public services.

Ana Toth

Administrative Responsible of Transilvania IT Cluster

18 october 2019
Business hall
11:10 - 12:00

Expand your business in Romania - Discover Cluj Napoca

Ana Toth is part of the Transilvania IT Cluster executive team and proudly represents company members interests. She comes from a background in PR, Customer Service and Sales with skills that she puts to good use in the maintaining the relashionship with all Cluster members. She manages two working groups coordinated by Transilvania IT Cluster- eHealth and Marketing.